Client Experience & Operations Coordinator

Client Experience & Operations Coordinator
(Administrative Assistant)
In-Office | Full-Time | Up to Par Cleaning

Pay & Schedule

• $22/hour during training
• $23–$25/hour after successful completion of probation (based on performance and competency)
• $500–$1,000/month bonus potential based on overall performance, including scheduling efficiency, client experience, and team support
• Full-time position, typically scheduled between 8:00 AM – 5:00 PM
• Some days may require coverage closer to 8:00 AM – 6:00 PM depending on scheduling needs and workload
• Schedule details and flexibility can be discussed further with the right candidate
• In-office position
• Occasional field visits to client homes and businesses to understand service expectations

Position Summary

The Client Experience & Operations Coordinator plays a key role in keeping daily operations organized, efficient, and aligned with our commitment to quality.

This position supports both clients and team members by managing communication, coordinating workflows, and ensuring important details are handled with care. This role is critical in maintaining strong, consistent communication across the company and delivering an exceptional client experience.

This is not a basic administrative role—this position directly supports scheduling efficiency, team alignment, and overall company performance.

Key Responsibilities

Client Experience & Communication

• Manage and track client scorecards, ensuring feedback is reviewed and followed up on internally
• Respond to all client communication (calls, email, portal, etc.) promptly and professionally
• Maintain proactive communication to ensure high client satisfaction and trust
• Follow up with customers to ensure satisfaction and resolve concerns
• Support client home consults and assist in preparing estimates
• Accurately document all client communication

Scheduling & Operations

• Schedule repeat and one-time cleanings with accuracy and efficiency
• Maintain schedules at least two weeks in advance
• Communicate detailed job information clearly to cleaning teams
• Manage Airbnb bookings and coordinate turnovers
• Make confirmation and reminder calls
• Maintain consistent daily communication with field teams
• Assist in coordinating staffing needs and daily logistics

HR Support

• Assist with applicant screening and interview scheduling
• Support onboarding paperwork and new hire documentation
• Maintain employee records and performance tracking systems
• Assist with recruiting ads and training coordination

Administrative & Office Support

• Prepare and assist with Employee Write-Ups/Notices (EWN’s) and documentation
• Maintain organized records and internal systems
• Support special projects and process improvements
• Oversee supply ordering workflow and tracking
• Run occasional business-related errands
• Maintain organization and cleanliness of the office

✅ Core Expectations

• Maintain clear, professional, and timely communication with both clients and field staff
• Ensure strong communication flow between office and field teams
• Deliver a consistently high level of responsiveness and service
• Strong attention to detail and follow-through
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Proactive mindset with strong problem-solving ability
• Commitment to delivering a high-quality client experience

Impact of This Role

This position directly supports our goal of creating an exceptional client experience and a well-supported team.

A strong Coordinator ensures communication is seamless between office, field teams, and clients—helping protect company standards, strengthen team alignment, and contribute to the overall success of Up to Par Cleaning.

Growth Opportunity

This role offers the opportunity to grow into an Operations or Office Leadership position as the company expands.

About Up to Par Cleaning

Up to Par Cleaning provides residential and commercial cleaning services with a focus on detail and delivering that “invisible glass” finish our clients love.

How to Apply

Submit your resume along with a short message answering:

“Why do you believe you would succeed in a fast-paced role that requires both client communication and operational organization?”