Overview
Client Account Administrator Jobs in Paarl, South Africa at Exceed HR and Recruitment
Client Account Administrator job vacancy in Paarl.
Duties and Responsibilities
- Act as the primary point of contact for clients within the Traffic Fines portfolio.
- Respond to client queries via phone, email, and virtual meetings in a timely and professional manner.
- Maintain strong client relationships by ensuring accurate and reliable service.
- Prepare and send service quotations according to client requirements and agreed pricing structures.
- Generate accurate invoices and distribute monthly account reconciliations.
- Investigate and resolve any billing discrepancies.
- Follow up on outstanding payments and assist with collections where required.
- Prepare and share monthly reports on fines activity, disputes, and outcomes.
- Maintain accurate and up-to-date client records within internal systems.
- Ensure data integrity across all admin and reporting processes.
Issue Resolution & Internal Coordination
- Handle queries and disputes professionally, escalating when necessary.
- Collaborate with internal teams (Mediation, Accounts, Data Capture) to resolve issues efficiently.
- Monitor account activity and ensure billing accuracy.
- Support team workflows by ensuring all client files and documentation are correctly maintained.
Requirements
- 2–4 Years in an administrative, accounts, or client service role (experience with quotations, invoicing, or reconciliations is advantageous).
- Matric (High School Diploma) required; further studies in administration, finance, or business are an advantage.
- Fluency in English and Afrikaans (verbal and written).
- Proficient in MS Office (Excel, Outlook, Word).
#J-18808-Ljbffr
Title: Client Account Administrator
Company: Exceed HR and Recruitment
Location: Paarl, South Africa
Category:
