Clerk II – Switchboard – Information Technology Division – Huntsville (047409)

JOB SUMMARY

Performs complex clerical work. Work involves compiling and tabulating data; checking documents for accuracy; transporting documents; and maintaining files. Works under general supervision with limited latitude for the use of initiative and independent judgment.

ESSENTIAL FUNCTIONS

A. Receives, screens, and maintains a log of visitors; answers and operates a Private Branch Exchange (PBX) telephone system; and assists in maintaining building security.

B. Prepares reports, records, purchase requests, manuals, logs, and other related forms; and files and maintains supplies, forms, records, and reports.

C. Performs data entry and retrieval; and compiles, organizes, and tabulates data, makes calculations, and prepares charts, graphs, and tables.

D. Responds to inquiries regarding policies and procedures; assists the public and staff in completing forms; and assists in training in the use of the PBX switchboard.

• Performs a variety of marginal duties not listed, to be determined and assigned as needed.

MINIMUM QUALIFICATIONS

A. Education, Experience, and Training

1. Graduation from an accredited senior high school or equivalent or GED.

2. Customer service, clerical, secretarial, administrative support, or technical program support experience preferred.

3. Private Branch Exchange (PBX) telephone system operations experience preferred

B. Knowledge and Skills

1. Knowledge of office practices and procedures.

2. Knowledge of proper telephone etiquette techniques and methods.

3. Knowledge of business terminology, spelling, punctuation, and grammar.

4. Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.

5. Skill to communicate ideas and instructions clearly and concisely.

6. Skill to interpret and apply rules, regulations, policies, and procedures.

7. Skill in the use of computers and related equipment in a stand-alone or local area network environment.

8. Skill to prepare and maintain accurate records, files, and reports.

9. Skill to speak and communicate in Spanish preferred.

ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION

A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.

B. Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.

C. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, PBX switchboard, dolly, and automobile.

Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only candidates selected for an interview will be contacted.

*Outside applicants will be required to submit to pre-employment drug testing as a condition of employment.*

Questions regarding this posting may be directed to:

Shelbie Morrow
Human Resources Headquarters
2 Financial Plaza, STE 600
Huntsville, TX 77340
PH (936) 437-4106
EMAIL [email protected]

Military Occupation Specialty Code

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

Military Crosswalk Guide – Prepared by the State Auditor’s Office

Texas State Auditor’s Office – Job Descriptions

The State of Texas is an Equal Opportunity Employer and does not discriminate on the
basis of race, color, national origin, sex, religion, age or disability in employment or the
provision of services. You may make copies of this application and enter different
position titles, but each copy must be signed. Resumes will not be accepted in lieu of
applications, unless specifically stated in the job vacancy notice.