Clerical Supervisor 2

THE POSITION

The Clerical Supervisor 2 position with the Department of Revenue offers a chance to lead a busy and important part of the Pennsylvania State Lottery. You will guide a team that helps keep accounting work accurate and dependable for retailers across the state. This role allows you to make a strong impact by supporting fair, clear and timely service. Your leadership will help keep Lottery operations moving smoothly every day.

DESCRIPTION OF WORK

This role oversees clerical operations that support the accounting of scratch off tickets and the services provided to retailers. The work involves leading staff, reviewing complex accounting tasks and ensuring accurate processing across the section. As a Clerical Supervisor 2, you will perform the following duties:

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  Team Leadership: Supervise clerical staff and guide daily work to ensure accurate processing of accounting tasks
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  Document Review: Check forms, files and system entries to confirm that information is complete and correct
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  Retailer Support: Respond to calls and emails and provide clear information to help resolve questions and issues
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  Account Adjustments: Process credits and corrections in the Lottery systems
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  Data Verification: Compare figures across systems and confirm accuracy before sending accounts for collection action
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  System Management: Explain instructions on processing methods and procedures to clerical staff, field staff, and retailers

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30-minute lunch.
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  Telework: You will not have the option to telework in this position.
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  Salary: In some cases, the starting salary may be non-negotiable.
  
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

• Call center experience
• Customer service experience

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
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  Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

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See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.