Overview
Clerical Coordinator ED Per Diem Jobs in Waterbury, CT at Trinity Health Of New England
Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:
Possess excellent understanding of Application Support processes and customer service expectations and can mentor fellow peers to ensure consistency in the delivery of quality customer support.
Capable of independent application support situation resolution for more difficult customer needs, escalated issues, and/or client retention efforts.
Supervisory responsibilities are not part of this role.
Demonstrates ability to address customer service escalations and/or issues independently.
Collaborate with fellow peers and/or management to ensure accurate and valuable feedback is obtained that translate into efficient solutions.
Able to provide suggestions and feedback to improve upon Application support processes that translate into effective and timely customer service resolutions.
Displays a professional demeanor, calm and friendly disposition even during high levels of stress and work demands.
Consistently demonstrates excellent verbal and written communication skills.
Effectively communicates customer concerns regarding service and/or escalated. complaint inquiries to management when appropriate to ensure timely and correct resources are applied.
Diligently works on tasks and/or projects assigned by management members.
Participates in the on-call rotation as per department guidelines and functions independently while on call.
Demonstrates a broad understanding of TruBridge EHR application(s) assigned to for customer service support.
Demonstrates a broad level of independent decision making with confidence and accuracy with both internal and external customers.
Comprehensive understanding of TruBridge EHR applications best practices and ability to apply that knowledge to address customer service questions and needs.
Collaborate with fellow peers from various departments to ensure application issues are addressed in a timely and efficient manner.
Eagerly seeks educational opportunities and strives to improve upon presentation skills.
Able to respond in a timely manner to all requests from the leadership team and able to independently establish appropriate deadlines to ensure timely completion of assigned tasks and/or projects.
Conducts advanced level of training for internal and external customer needs.
Able to complete thorough testing and troubleshooting in our in-house directory.
Maintains an understanding of TruBridge project roadmaps.
Promotes a positive team/work environment and exhibits strong leadership qualities.
Provides solutions to more complex problems in situations that infrequently occur based on practice and existing procedures.
Impacts the quality and effectiveness of the team.
Minimum Requirements:
Education/Experience/Certification Requirements
Experience in Medications, Order Management, Prescription Entry, EPCS, etc. or other healthcare-related functions.
Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
College degree preferred or relevant work experience.
Must possess excellent customer services skills, including phone etiquette.
Must possess strong organizational, communication, and verbal presentation skills.
Must possess strong computer skills including Word, Excel, and Outlook.
Preferred Qualifications:
Minimum of three (3) years of experience with customer service including but not limited to sales, implementation, and support of the TruBridge EHR services.
Familiarity with the operations of a healthcare facility.
Working Environment/Physical Demands
Working Environment:
General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
Periods of stress may occur.
Work from home environment.
Physical Demands:
Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
Some walking and standing relative to interaction with other personnel.
Why join our team?
Work remotely with a work/life balance approach
Robust benefits offering, including 401(k)
Generous time off allotments
10 paid holidays annually
Employer-paid short term disability and life insurance
Paid Parental Leave
Travel Requirements:
Occasional (25% or Less)
Business Support
Show more
Title: Clerical Coordinator ED Per Diem
Company: Trinity Health Of New England
Location: Waterbury, CT
