PRIMARY FUNCTION

Manage all title paperwork, answer customer questions, and verify the accuracy of legal title documents. Provide members with high-quality service.

DUTIES AND RESPONSIBILITIES

• Assumes responsibility for ensuring and performing efficient, effective, processing of liens. Verifies completed documentation including title application, loan agreement, fees, and sales tax for the transfer of ownership and/or lienholder and submit to the motor vehicle office of the borrower(s) residence.
• Ensures that lien interest for titled collateral is perfected within regulatory guidelines.
• Provides written notification to originating staff member of itemized corrections required before submission.
• Assists and responds to inquiries by staff or members regarding the requirements and preparation of documents for both paper and electronic perfection of a lien.
• Monitors and promptly responds to requests for assistance with problem resolution or research specific to title issues.
• Researches and maintains current reports for missing and outstanding titles continuously tracking until receipt of the perfected title within the core system.
• Responsible for receiving paper titles and acceptance notifications within the electronic title system where applicable.
• Maintains file information by verifying VIN that was entered into the core system and ensuring all title documents are scanned and filed properly.
• Release titles for paid in full loans in a timely manner.
• Provide Satisfaction of Lien as necessary.
• Assists the Collections department as necessary with repossessed vehicle titles.
• Keeps management informed of area activities and any significant problems.
• Maintains current knowledge of DMV rules and regulations.
• Performs loan audits as needed
• Other duties and tasks as assigned by supervisor.