Central Intake Specialist (Rome)

Are you looking for a career that will make a difference in the lives of

families in Oneida, Herkimer and Madison counties?

MVCAA is currently recruiting individuals to work with at risk youth, preschool age children and their families Mohawk Valley Community Action Agency, Inc. (MVCAA) is proud to be an Equal Opportunity Employer, M/F/D/V. MVCAA Offers a Generous Benefit Package!

Status

Full time

Department

Family Resource

Description

Rate of Pay:

$18.52 per hour

Basic Function: This position is responsible for the professional and efficient managing of visitors, families, telephone calls and messages, ensuring that all clients have an initial intake done in a timely and professional manner. Connect families to Agency and/or community resources, as well as a variety of clerical duties that support family services, information and referral, and the operation and presentation of a professional office.

Essential Functions:

• Greet visitors and answers telephone calls in an appropriate professional manner that creates a positive image for the agency while maintaining confidentiality.
• Organize and clean the reception areas.
• Observes confidentiality according to Performance Standards and Agency Policy.
• Understands rules and regulations pertinent to agency programs and services for families and individuals.
• Plays key role in agency’s Centralized intake through database system.
• Perform telephone or in person pre-screening, intake, assessment, and assistance for qualifying families requesting services.
• Works in coordination with other MVCAA programs, makes referrals or takes applications for direct services offered by the Agency.
• Submits written reports and records as required.
• Creates Monthly Apartment Listing for Agency and community partners
• Advocate for the rights of families and/or individuals.
• Identify resources for those who require special accommodation to access the enrollment process.
• Attend meetings and trainings as appropriate.
• Adheres to Agency Personnel Policies.
• Be adaptable to change and Agency growth and perform other duties as requested by supervisor.

Qualifications:

• One (1) to three (3) years’ experience in customer service.
• Knowledgeable in telephone computer software (multi line system, VOIP, Visual Voicemail)
• Ability to communicate with the public, and families who are currently in poverty.
• Ability to carry out oral and written instructions, comprehend basic forms and reporting systems, keep accurate records.
• Knowledge of computer software such as Microsoft Office, Outlook, and Web based programs.
• Good oral and written communication.
• Ability to work with minimum supervision.
• Must maintain workplace confidentiality.
• Ability to work well in a collaborative atmosphere.
• Willingness and ability to travel to different sites and trainings as necessary and requested.

MVCAA, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

COMMUNITY ACTION PROMISE:

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people, help themselves and each other.