CalWORKs Outreach Specialist

MEXICAN AMERICAN OPPORTUNITY FOUNDATION

Job Description

Title: CalWORKs Outreach Specialist

Program: MAOF CalWORKs Stage 1 (Los Angeles County)

Salary: $23.00 – $25.46 Per Hour

Openings: 1 Position

Status: Full Time

Closing Date: Open until filled

Job Summary

The Outreach Specialist will assist in identifying, coordinating, and executing all outreach activities for CalWORKs Stages 1, 2, 3 and APP. This position will be responsible for presenting at outreach events throughout the service areas to increase the enrollments in all CalWORKs programs.

Responsibilities:

• Provide counseling, child care information and supportive services referrals to CalWORKs participants at the DPSS office or any partners.
• Inform CalWORKs participants about required provider documentation for selected provider type.
• Provide clerical and administrative support to Outreach Coordinator.
• Provide warm handoffs between potential clients and intake staff.
• Answer incoming calls promptly and with proper phone etiquette.
• Assist in researching outreach events within the service areas to enroll and attend as needed.
• Cross-train departments on CalWORKs child care programs.
• Meet with city officials within our service areas to educate on our CalWORKs child care programs.
• Track attendance at outreach events and perform follow up communication with attendees.
• Provide reports regularly as needed on attendees, enrollments, and referrals.
• Respond to emails/texts/phone calls, timely.
• Contact parent-selected provider and inform them about the child care process.
• Input all pertinent data on participant, child(ren) and provider in the MAOF outreach database.
• Participate as a unit member in the evaluation and improvement of CalWORKs child care services to participants, providers and the general public.
• Use discretion, confidentiality, and sound judgment to handle participant issues and the case files.
• Regular attendance (assigned schedule).
• Attend staff meetings, trainings, workshops, and conferences, as assigned.
• Assist with outreach event set up and tear down.
• Perform other job duties as assigned.

Requirements:

• Education & Experience: High School Diploma or GED; preferred background in Early Childhood Education, Child Development, or related fields. Experience with the Los Angeles County Welfare System and CalWORKs is a plus.
• Language Skills: Proficient in verbal and written English and Spanish.
• Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Transportation: Must have a valid driver’s license, current insurance, and own automobile.
• Flexibility: Ability to travel and work flexible hours, including evenings and weekends.
• Interpersonal Skills: Strong communication and interpersonal skills, with a focus on teamwork and collaboration.
• Self-Motivation: Independent, self-motivated with excellent prioritization, project management, and problem-solving abilities.
• Cultural Sensitivity: Familiarity with delivering culturally responsive services and maintaining confidentiality.
• Professionalism: Represent MAOF positively and professionally while building cooperative working relationships.
• Public Engagement: Excellent public speaking and presentation skills, with the ability to address customer inquiries effectively.
• Confidentiality: Experience handling sensitive matters and a commitment to quality service.
• Background Check: Must be fingerprinted and cleared through the Department of Justice.

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. Required to drive and travel.

Work Environment

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Work may include evenings and weekends.

MAOF Sponsored Benefits:

At MAOF, we are committed to supporting the overall well-being of our employees. We are proud to offer a comprehensive package of benefits and perks for full-time employees, with select benefits also available to part-time employees.

• Personal Time Off (PTO) ? (Vacation/personal days or sick time).
• Paid Sick Time ? 48 hours.
• Paid Holidays per Calendar Year – 12 paid holidays.
• Bereavement Leave ? 5 paid days.
• Jury Duty ? 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan – 5% employer match ? 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) ? For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days).
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership