Overview
Call Center Representative ( Bilingual Spanish ) Jobs in Brooklyn, NY at Noor Staffing Group
Overview
We are actively seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients and customers, providing exceptional support and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, office management experience, and proficiency with various computer applications. This position offers an opportunity to contribute to a positive customer experience while developing valuable administrative skills within a collaborative environment.
Payrate: $22/hr
Job Description:
- Develop working relationships with customers and monitor engagement and progress.
- Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
- Conduct workshops and other training related services for customers.
- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
- Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
- Follow up with customers to ensure that their needs are met and questions and concerns are resolved.
- Interact with other team members to provide expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes on all customer contacts and document activities.
- Share information about outreach and engagement efforts with project staff.
- Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
Qualifications
- Proven experience in office management, clerical work, or customer service roles with a focus on administrative support.
- Strong computer skills including proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry software.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Experience working with multi-line phone systems and providing professional phone etiquette.
- Bilingual abilities are highly desirable to serve diverse client needs.
- Demonstrated ability to handle confidential information discreetly and professionally.
- Strong typing skills combined with attention to detail for proofreading and data accuracy.
- Excellent time management skills to balance multiple responsibilities efficiently. This position is a paid opportunity suitable for individuals eager to develop their customer service expertise while supporting daily office functions. We welcome applicants who are proactive, organized, and committed to delivering outstanding service in a professional setting.
Benefits information
Benefits include medical, dental, vision, and paid sick time
Equal Employment Opportunity Statement:
Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.”
Physical Requirements:
This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements
#MinOS
Pay: $20.00 – $22.00 per hour
Work Location: In person
Title: Call Center Representative ( Bilingual Spanish )
Company: Noor Staffing Group
Location: Brooklyn, NY
