Business Support Specialist II – Customer Service

Description / Position Overview

About the Job: We are seeking a Business Support Specialist II to provide comprehensive technical and administrative support to the Contracted Programs department within the Public Works Operations and Maintenance Division. The role also serves as a point of contact for the public, providing accurate information and guidance related to City policies and procedures.

This position is subject to budget required furloughs to be implemented in the 2026 calendar year.

We’re an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule (Download PDF reader)

As a Business Support Specialist II, you will:

• Document standard operating procedures, prepare reports, compile data for analysis, coordinate activities, investigate and resolve problems, and handle special projects as assigned
• Enter and manage data and tasks in programs including, but not limited to, Accela, GoGov, PeopleSoft and Cartegraph/OpenGov
• Performs data entry; enters and pulls information from a variety of systems and reviews reports for accuracy, City permits, and update the Cone Zone app.
• Provides customer service to internal and external customers through email, phone, or in person inquiries
• Coordinate office equipment disposals; manage office supplies and inventory, janitorial and facility requests
• Complete monthly audit of (Pikes Peak Rural Transportation Authority) PPRTA-2C request database and provide updates to all stakeholders and assist with internal and external audits by compiling documentation, responding to data requests, and reconciling discrepancies.
• Prepare and maintain official meeting records, including agendas, minutes, and follow-up actions: Coordinate and manage the Public Works Project Schedule
• Organize and attend pre-construction coordination meetings with contractors and affected stakeholders such as educational institutions, healthcare facilities, emergency response agencies, Colorado Springs Utilities, City departments, and additional stakeholders
• Ensure compliance with City policies, procedures, and record retention requirements when maintaining documents, permits, and project records.
• Serve as a liaison between Public Works, contractors, other City departments, and external agencies to support project coordination and information flow by tracking and following up on action items, deadlines, and deliverables to support project and operational timelines. This includes providing back-up support for other administrative functions within the division as needed.
• Other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

Knowledge of:

• Methods and techniques of data collection, research, and report preparation
• Methods of administrative, organizational, economic, and procedural analysis
• Modern office procedures and equipment, including computers and supporting software applications

Ability to:

• Coordinate the collection, evaluation, and interpretation of information and data
• Maintain detailed records and prepare professional reports
• Communicate clearly and concisely, verbally and in writing
• Establish and maintain effective working relationships

Minimum Qualifications

• High school diploma or GED
• Three years of full-time administrative or business support experience

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Preferred Qualifications

• Experience in municipal customer service
• Experience with data management
• Experience with Accela, GoGov, PeopleSoft and/or Cartegraph/OpenGov

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

Additional Information

Please contact City Recruiting at [email protected] for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees’ unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City’s job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

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