Overview
Business Office Manager Jobs in Spokane-Coeur d’Alene Area at Hemmingson Senior Living
Title: Business Office Manager
Company: Hemmingson Senior Living
Location: Spokane-Coeur d’Alene Area
About Hemmingson Senior Living
Hemmingson Senior Living is a premier senior living community nestled on six beautifully manicured acres in the Inland Pacific Northwest. Thoughtfully designed from the ground up, our campus offers a full continuum of care — from independent living in exclusive private cottages to high-touch assisted living, memory care, and comprehensive medical support — all within one exceptional community. At Hemmingson, enriching the lives of our residents isn't just a goal, it's our purpose. Our campus features a vibrant community center, fitness facilities, a full-service salon and spa, and a variety of social gathering spaces designed to foster connection, wellness, and joy every day.
We are building something truly special here — a team of dedicated professionals who share our commitment to dignified, compassionate care and an unwavering standard of excellence. If you're passionate about making a meaningful difference in people's lives, Hemmingson Senior Living is where you belong.
Position Summary
The Business Office Manager (BOM) responsible for overseeing the financial, administrative, and office operations of the assisted living community. This role ensures accurate billing, accounts management, payroll coordination, recordkeeping, and regulatory compliance while supporting residents, resident families, and staff with administrative needs.
The BOM plays a key role in maintaining smooth day-to-day operations and ensuring transparency in billing, records, and financial practices.
Duties and Responsibilities
Billing & Accounts Receivable
- Manage day-to-day office environment including management of office equipment and office supplies
- Coordinate Care Conference schedule for DON/Administrator
- Greet Visitors and Tour facility inquiries
- Work with Activities Director creating monthly Activity Calendar
- Assist Resident or Resident Family with Admission Paperwork
- Prepare and process monthly resident billing statements
- Ensure billing reflects services provided and levels of care
- Address billing questions and resolve discrepancies
- Manage accounts receivable and follow up on outstanding balances
Accounts Payable & Financial Management
- Review invoices and vendor payments – submit to corporate office
- Maintain accurate financial records and documentation
- Assist with Budgeting and Expense Tracking
- Monitor financial transactions for accuracy and compliance
Payroll & HR Support
- Coordinate payroll processing with corporate office
- Maintain employee files and required documentation
- Assist with employee onboarding paperwork (background checks, new hire forms etc.)
- Track employee certifications, licenses, and training records
Resident Records and Admissions Support
- Maintain accurate and confidential resident files
- Assist with admission paperwork, contracts, and services agreements
- Ensure required documents are completed, signed and properly filed
- Support discharge paperwork and final billing processes
Compliance & Documentation
- Ensure administrative records comply with Idaho regulations (IDAPA)
- Maintain:
- Resident Admission Agreements
- Financial and Billing Records
- Personnel Records
- Prepare documentation for audits, surveys and inspections
Office Operations
- Manage front office operations and supplies
- Answer phones, greet visitors, and provide customer service
- Coordinate communication between departments
- Maintain organized filing systems (electronic and paper)
Customer Service
- Serve as a point of contact for residents and families regarding:
- Billing questions and administrative concerns
- Provide professional, courteous, and timely responses
Confidentiality & Security
- Maintain strict confidentiality of resident and employee information
- Ensure secure handling of financial and personal data
Business Office Manager (BOM) – Skill & Abilities
- Strong attention to detail and accuracy
- Organizational and time management skills
- Ability to handle sensitive information confidentially
- Strong communication and customer service skills
- Ability to multitask and meet deadlines
Work Environment
- Office setting within an assisted living community
- Regular business hours with occasional additional hours as needed
- Frequent interaction with residents, families, and staff
Wage
$21.00 – $23.00 per hour dependent on experience
