Overview

Branch Office Support (Public Benefit Specialist, Entry) | Bilingual preferred English/Spanish or English/Russian Jobs in Beaverton at Department of Human Services

Initial Posting Date:

03/12/2026

Application Deadline:

03/19/2026

Agency:

Department of Human Services

Salary Range:

$3,798 – $4,954

Position Type:

Employee

Position Title:

Branch Office Support (Public Benefit Specialist, Entry) | Bilingual preferred English/Spanish or English/Russian

Job Description:
The

Oregon Department of Human Services

is proud to be an Equal Opportunity Employer. We are guided by our

Equity North Star

and our vision for a positive

RiSE organizational culture

that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join a mission that matters! As a Public Benefits Specialist, Entry, you will help Oregon’s older adults, people with disabilities, and their families access innovative, person-centered services and supports that uphold dignity, promote independence, and respect cultural preferences. Your work will make a direct impact—ensuring individuals receive the assistance they need to thrive in the communities they choose at every stage of life. Be part of a team dedicated to safety, well-being, and honoring choice!
Aging and People with Disabilities:
Our vision is that Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives — in the communities they choose and at every stage of life.
We are hiring a Branch Office Support (Public Benefits Specialist, Entry) to join our APD team in Beaverton. Knowing English/Spanish or English/Russian is helpful but not required. Bilingual skills in English/Spanish or English/Russian are preferred but not required.
Bilingual skills preferred:
1. English/Spanish
2. English/Russian
You do not need to be bilingual to apply or be considered for this position. However, if you are bilingual, we encourage you to apply. We serve diverse communities and recognize the importance of serving people in their preferred language.
Together, we can create lasting change!
Summary of Duties
As Branch Office Support, you will provide:
  • Serve as the first point of contact for Oregonians visiting the local Oregon Department of Human Services office.
  • Conduct basic program screenings for individuals seeking services.
  • Provide technical and administrative support to the Aging and People with Disabilities (APD) team.
  • Support a multidisciplinary team that includes management, eligibility workers, case managers, adult protective services staff, and transition coordinators.
  • Assist with front desk reception tasks, managing both telephone and walk-in inquiries.
  • Answer incoming calls, assess the nature of the inquiry, and provide accurate information.
  • Direct calls to appropriate staff members or forward to voicemail when unavailable.
  • Greet visitors upon arrival, assess the purpose of their visit, and guide them to the appropriate staff member or program area.
  • Screen and direct walk-in clients and callers for referral to external community services and resources, including local, state, and federal agencies.
  • Utilize agency referral forms and apply effective communication skills to assess client needs.
Minimum Qualifications
  • Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
  • An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
  • An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
  • Experience adjusting communication style to the receiving audience and building rapport with a variety of people.
  • Proven experience maintaining organization, and swiftly adapting to shifting priorities and new responsibilities, utilizing knowledge of the program and team to make informed decisions.
  • Experience in scheduling appointments for individuals in crisis within high-volume environments, managing competing deadlines with efficiency and sensitivity.
  • Experience working in high-stress environments requiring de-escalation skills to manage emotionally charged situations and maintain safety for clients and staff.
  • Experience learning and adapting to new tasks, workflows, and computer systems with minimal supervision, demonstrating quick uptake and consistent accuracy.
  • Experience with providing front desk reception services, assisting walk-in clients and telephone callers with professionalism and efficiency.
Attention all candidates!
  • Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
  • Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
  • The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
  • Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
  • The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
Working Conditions
  • Work Locations: Offices and community sites.
  • Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
  • You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
  • Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.
Background Checks and Requirements
  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

    Additional background check information.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • A valid driver’s license and acceptable driving record are required for this position.
Benefits
  • ODHS Employee Resource Group

    communities that promote shared learning.

  • Cost of Living Adjustments.
  • Annual salary increases (until you reach the top of the listed salary range).
  • Amazing

    benefits package

    .

  • Possible eligibility for the

    Public Service Loan Forgiveness Program

    .

Employment Preference
Veterans’ and Oregon National Guard preference:
  • Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit

    Veterans Resources.
  • How to submit your Veteran documents for preference

    . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information
  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
  • The recruiter for this position is

    Nadja Rue

    . If you contact the recruiter, please include the job requisition number: REQ-196216.

Title: Branch Office Support (Public Benefit Specialist, Entry) | Bilingual preferred English/Spanish or English/Russian

Company: Department of Human Services

Location: Beaverton

 

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