Overview
Blingual Medical Front Desk Receptionist Jobs in Lawrence, MA at VIDA FAMILY HEALTH LLC
Overview
Join our dynamic healthcare team as a Bilingual Medical Front Desk Specialist! In this vital role, you will be the friendly face and first point of contact for patients, ensuring a smooth and welcoming experience from check-in to check-out. Your bilingual skills will help bridge communication gaps, providing exceptional service to diverse patient populations. You will manage appointment scheduling, verify insurance information, handle medical records, and support clinical staff with administrative tasks. This position offers an exciting opportunity to contribute to quality patient care while honing your medical administrative expertise in a fast-paced environment.
Duties
- Greet patients warmly and assist with check-in and check-out procedures using multi-line phone systems and front desk protocols
- Verify insurance coverage, perform insurance eligibility checks and insurance verification.
- Schedule appointments accurately within electronic health record (EHR) systems and coordinate follow-up visits or care plans
- Familiarity with EMR/EHR
- Manage medical records by filing, retrieving, and reviewing documentation for accuracy and completeness in compliance with HIPAA regulations
- Provide exceptional patient service by answering inquiries professionally via phone and in person while demonstrating excellent phone etiquette and clerical skills
- Bilingual proficiency in English and Spanish (or other relevant languages) is essential for effective communication with diverse patient populations
- Prior experience in a medical office or clinic required
- Microsoft Office experience (Word, Excel) preferred
- Knowledge of HIPAA regulations to ensure patient confidentiality and secure handling of health information
- Strong organizational skills with the ability to multitask efficiently in a busy healthcare setting
- Opportunity for growth into a future Office Manager role
Pay: $16.50 – $20.00 per hour
Work Location: In person
Title: Blingual Medical Front Desk Receptionist
Company: VIDA FAMILY HEALTH LLC
Location: Lawrence, MA
