Overview
Billing Specialist/ Back office support Jobs in Flemingsburg, KY at BOWLIN GROUP
Description:
The Lead Host/Receptionist is responsible for creating a warm and polished first impression for all Members and guests. During weekday evenings, this position leads the host team and oversees reservations, the waitlist, and the flow of service for the Club’s dining venues. On weekends, the role expands to include reception duties, serving as the primary point of contact for incoming communications via phone, email, and in person, and coordinating responses with various departments.
KEY RESPONSIBILITIES
Greet all Members and guests warmly and professionally, using names whenever possible.
Manage reservations and walk-ins using the SevenRooms reservation platform.
Maintain an accurate and organized waitlist, particularly during Club events and peak periods.
Direct Members and guests to assigned tables, present menus, and assist with special requests.
Communicate effectively with hosts, servers, kitchen staff, and management to ensure smooth dining room operations.
Monitor dining rooms for open tables and manage seating flow to balance server assignments.
Answer incoming calls, take reservations, and provide accurate information about Club services and events.
Monitor and respond to incoming emails and in-person inquiries, routing them to the appropriate departments when necessary.
Coordinate closely with other departments (golf, racquets, fitness, events, etc.) to assist with member requests.
Maintain the host stand and reception area in a clean, organized, and welcoming condition at all times.
Support other guest service and operational needs as assigned by management.
Requirements:
Strong interpersonal and communication skills.
Professional demeanor with a warm, welcoming presence.
Ability to remain calm, courteous, and organized under pressure.
Ability to multitask and prioritize effectively in a dynamic environment.
Previous experience in a customer-facing role required; prior hospitality or country club experience preferred.
Proficiency with reservation platforms (experience with SevenRooms or Jonas Club Management a plus).
Ability to stand or sit for extended periods and occasionally assist with light lifting (up to 20 pounds).
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Title: Billing Specialist/ Back office support
Company: BOWLIN GROUP
Location: Flemingsburg, KY
