Overview
Billing Specialist and Front Desk Receptionist Jobs in Grand Rapids, MI at Pivotal Healing
Front Desk & Billing Specialist
Pivotal Healing is seeking a compassionate, organized, and detail-oriented Front Desk & Billing Specialist to support our growing integrative healthcare practice. This role supports both mental health counseling services and chiropractic/functional medicine care while helping create a welcoming, efficient experience for every patient and client. We are looking for someone who thrives in a patient-centered environment, communicates professionally, and enjoys balancing administrative support with medical billing responsibilities.
Pivotal Healing is an integrative wellness practice focused on whole-person care through counseling, chiropractic care, and functional medicine services. Our independent providers value compassion, professionalism, collaboration, and creating a calm, supportive atmosphere for both patients and staff.
Responsibilities
- Greet and check in patients warmly and professionally
- Answer phones, schedule appointments, and manage provider calendars
- Respond to patient questions and coordinate communication between providers and patients
- Process payments and verify insurance benefits
- Help maintain an organized, welcoming office environment
- Submit and manage insurance claims for counseling and chiropractic services
- Follow up on denied or unpaid claims
- Post payments and reconcile accounts
- Communicate with insurance companies regarding authorizations and billing questions
- Assist patients with billing inquiries and payment plans
- Support providers with documentation coordination when needed
Qualifications
- Previous medical office, front desk, or billing experience preferred
- Experience with counseling/mental health billing and/or chiropractic billing is highly preferred
- Familiarity with insurance verification
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced healthcare setting
- Excellent communication and customer service skills
- Compassionate and professional demeanor
- Understanding of HIPAA and patient confidentiality standards
- Self-motivated with strong problem-solving abilities
Pay: From $22.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Title: Billing Specialist and Front Desk Receptionist
Company: Pivotal Healing
Location: Grand Rapids, MI
