Bilingual Scheduling Dispatcher Jobs in Markham, Canada at BGIS
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
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SUMMARY
The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.
KEY DUTIES & RESPONSIBILITIES
Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
Receives service requests from the call center and documents service request details into a work order
Assesses and assigns priority to the work order
Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
Monitors and follows up on work order progress to ensure timely completion
Prepares reports to assist in monitoring work orders and resource planning
Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
Other duties as assigned
Work Requirements
Must be able to work shifts, be on-call and be available to respond to emergencies
Knowledge & Skills
1 to 3 years of dispatch, scheduling or customer service work experience
Ability to work well under pressure
Ability to prioritize work orders based on order of importance and impact
Ability to allocate work orders that result in optimal human resource utilization
Ability to understand service request requirements and assign work orders to appropriate Technicians
Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
Strong customer service orientation along with strong customer service skills and sense of urgency
Good communication skills
Understanding of and previous work experience within the facility management services organization, an asset
Licenses and/or Professional Accreditation
None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
Title: Bilingual Scheduling Dispatcher
Company: BGIS
Location: Markham, Canada
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