Overview
Bilingual Customer Service Representative Jobs in Alvin, TX at The hernandez agency
Overview
We are seeking for a dependable and detail-oriented Customer service representative to join our team. In this role, you will be the first point of contact for clients and visitors, helping create a welcoming and professional environment. You’ll manage daily administrative tasks, handle front desk operations, and support internal teams to ensure smooth day-to-day office functionality. This is a on-site position; you’ll be provided all the necessary equipment and in-depth training if needed. Pay rate is based on your customer service experience in the field.
Position Overview
You will play a pivotal role in the smooth running of daily operations, ensuring administrative processes are efficient and effective. You will support our team in providing top service to clients.
Duties
- Manage front desk operations, including greeting visitors and handling incoming calls through phone systems.
- Assist with onboarding new clients or visitors, including check-in
- Handle insurance-related administrative tasks such as policy renewals, claims, and underwriting
- Maintain and update client records in the insurance management system
- Perform data entry, filing, scanning, and document management tasks
- Provide exceptional customer service and address client inquiries in a professional manner
- Manage office supplies and inventory to ensure smooth business operations.
Requirements
- High school diploma or equivalent; additional education is a plus
- Previous experience in a front office, receptionist, or customer service role is mandatory
- Strong verbal and written communication skills in English and Spanish
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with Microsoft Office Suite and ability to navigate multiple computer systems
- Professional appearance and demeanor
- Reliable, punctual, and highly organized
- Strong attention to detail and problem-solving skills
Job Type: Full-time
Pay: $11.00 – $14.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Title: Bilingual Customer Service Representative
Company: The hernandez agency
Location: Alvin, TX
