Overview
Bilingual Customer Service Representative / Administrative Assistant Jobs in Asheville, NC at Start Point LLC
Start Point LLC is a professional accounting, tax preparation, and business services firm located in Asheville, North Carolina. We assist individuals and businesses with tax preparation, accounting, business services, and administrative support.
We are looking for a reliable, organized, and professional Bilingual Customer Service Representative / Administrative Assistant who is fluent in both English and Spanish. This role requires daily communication with clients in both languages by phone, email, messages, and in person.
Position Summary
The Bilingual Customer Service Representative / Administrative Assistant will support daily office operations, assist clients, schedule appointments, collect information, organize documents, update internal records, and help coordinate client services.
This position is ideal for someone who is detail-oriented, professional, comfortable speaking with clients, and able to follow procedures in a fast-paced office environment.
Key Responsibilities
- Greet clients and provide professional front-desk support.
- Answer phone calls, messages, emails, and client inquiries.
- Communicate clearly and professionally with clients in English and Spanish.
- Schedule client appointments and confirm meeting details.
- Create and update client profiles and internal records.
- Collect basic client information such as name, phone number, email, language preference, and service requested.
- Request, receive, scan, upload, and organize client documents.
- Maintain organized client files and records.
- Assist with client onboarding and service coordination.
- Follow up with clients regarding missing documents, pending information, appointments, or service updates.
- Prepare client folders, printed documents, and final packages.
- Assist with general administrative tasks related to client services.
- Communicate internally with management and team members regarding client needs and service updates.
- Maintain confidentiality of client information.
- Support the team during tax season and high-volume periods.
Required Qualifications
- Fluent English required.
- Fluent Spanish required.
- Must be able to communicate professionally in both languages by phone, email, message, and in person.
- Previous customer service, receptionist, administrative assistant, or office support experience preferred.
- Strong organizational skills and attention to detail.
- Professional communication skills.
- Ability to manage multiple tasks and deadlines.
- Comfortable using computers, email, and office software.
- Ability to handle confidential information responsibly.
- Must be reliable, punctual, and professional.
Preferred Qualifications
- Experience working in a professional services office.
- Ability to follow checklists and written procedures.
- Strong problem-solving skills.
- Friendly, patient, and professional attitude with clients.
Work Environment
This is an in-person office position. The role involves regular communication with clients, administrative support, document handling, computer work, and coordination with internal team members.
The position may be busier during tax season and other high-volume periods, so the ideal candidate should be able to stay organized and professional under pressure.
Ideal Candidate
The ideal candidate is trustworthy, organized, detail-oriented, and comfortable interacting with clients. This person should be able to follow procedures, ask questions when needed, maintain a professional attitude, and help keep office operations running smoothly.
Compensation
18-20 Hour
**Only candidates fluent in both English and Spanish should apply.
Pay: $18.00 – $20.00 per hour
Work Location: In person
Title: Bilingual Customer Service Representative / Administrative Assistant
Company: Start Point LLC
Location: Asheville, NC
