Overview
Bilingual Administrative & Customer Service Specialist Jobs in Denver at Sierra
Employment Type: Full-Time
Salary: Based on Experience
Who We Are
Grupo Sierra is a company specializing in insurance, tax services, notary services, and administrative solutions for individuals and small businesses.
We are currently in a phase of growth and process professionalization, and we are seeking an organized, responsible, and service-oriented individual who wants to grow alongside us.
Position Objective
Serve as the first point of contact and follow-up for our clients, ensuring a professional, organized, and efficient experience throughout every interaction.
The person in this role will be responsible for coordinating documentation, following up on requests, maintaining accurate information, and supporting the effective execution of our internal processes.
Key ResponsibilitiesCustomer Service & Support
- Welcome and assist clients in person, by phone, and through digital channels.
- Provide timely follow-up on client requests and pending items.
- Maintain ongoing communication with clients throughout their processes.
- Schedule and coordinate appointments.
- Ensure a positive customer experience for every client.
Administrative Management
- Create and maintain physical and digital client files.
- Request and track required documentation.
- Update information in CRM systems and internal databases.
- Prepare administrative documentation for various services.
- Maintain organized and complete records.
Operational Follow-Up
- Verify that each client file progresses properly through the process.
- Follow up on internal and external pending items.
- Assist with monitoring insurance, tax, and administrative service processes.
- Escalate situations requiring additional support in a timely manner.
- Participate in follow-up meetings and continuous improvement initiatives.
Ideal Candidate
We are looking for someone who:
✔ Is highly organized and detail-oriented.
✔ Enjoys helping people.
✔ Has a positive and professional attitude.
✔ Can independently follow through on tasks without constant supervision.
✔ Learns new processes quickly.
✔ Is responsible and dependable with deadlines and commitments.
✔ Enjoys working collaboratively with a team.
✔ Takes initiative to solve everyday challenges.
Requirements
- Fluent in English and Spanish (required).
- Minimum of 2 years of experience in customer service, administration, or client-facing roles.
- Proficiency in Microsoft Office and Google Workspace.
- Comfortable working with digital systems and CRM platforms.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks simultaneously.
- Experience in insurance, tax services, or professional services preferred.
- Property & Casualty License preferred.
- Experience with QuickBooks preferred.
Success Metrics
Performance will be evaluated based on:
- Customer response time.
- Accuracy and completeness of client files.
- Timely follow-up on pending items.
- Quality of customer service.
- Compliance with administrative processes.
- Customer satisfaction levels.
What We Offer
- Ongoing training and development.
- Professional and collaborative work environment.
- Growth opportunities within the company.
- Active participation in a growing organization.
- Job stability and professional development.
Important
We are not simply looking for someone to complete tasks.
We are seeking an individual who enjoys serving others, staying organized, following through on commitments, and contributing to the growth of a company that is building a culture of excellence, accountability, and continuous improvement.
Pay: $19.00 – $25.00 per hour
Benefits:
- Employee discount
- Paid time off
- Tuition reimbursement
Application Question(s):
- Que fue lo que te llamo la atencion del trabajo?
- Podrias y estarias dispuesto a trabajar overtime?
Experience:
- Quickbooks: 1 year (Preferred)
- Customer Service: 2 years (Required)
Language:
- Fluent English and Spanish (Required)
License/Certification:
- P&C License (Preferred)
Work Location: In person
Title: Bilingual Administrative & Customer Service Specialist
Company: Sierra
Location: Denver
