Overview
Band 2 Receptionist – Radiology Jobs in Birmingham, UK at University Hospitals Birmingham NHS Foundation Trust
Job Summary
We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham. The successful candidate must be able to work the following shift patterns.
- Receptionist based at BHH/WHH (Working 37.5 hours per week)
- Shift pattern: a combination of 8‑4, 12‑8 and 9‑5
- Working 5 × 7.5‑hour shifts across a 7‑day service, including weekends and Bank Holidays
Main Duties, Tasks & Skills Required
We are looking for individuals with experience in customer care, reception duties and excellent communication skills. The post requires:
- Work within strict deadlines and use personal initiative.
- Ensure accuracy and attention to detail.
- Prioritise workload and manage time effectively.
- Use NHS clinical systems such as CRIS and Oceano.
- Work within a team.
- Liaise with staff, patients and external agencies (GPs, dentists, etc.).
- Provide non‑clinical support and information on appointment queries.
- Notify patients of new or changed appointments.
- Communicate sympathetically and sensitively by telephone or face‑to‑face.
- Escalate conflict situations when necessary.
Qualifications
- Good general education (e.g., GCSE English and Maths A‑C) – GCSE Level 9‑4
Experience
- Experience in public/customer service.
- Experience with Microsoft Office packages (Word, Excel, Teams, Outlook).
- Experience using IT systems.
- Experience in a busy office/customer care environment.
- Knowledge of administrative systems and office procedures through on‑the‑job training.
- Desirable:
Experience in healthcare.
Additional Criteria
- Excellent written and verbal communication, demonstrating sympathy and compassion.
- Standard keyboard/IT skills.
- Good organisational and multitasking ability.
- Excellent time‑management skills.
- Professional handling of enquiries from staff, service users and stakeholders.
- Problem‑solving skills.
- Understanding of confidentiality and application in daily practice.
- Attention to detail despite predictable interruptions.
- Ability to manage stressful and sensitive situations.
- Effective and flexible teamwork.
- Confidence in dealing with people at all levels.
- Understanding of equality and diversity.
- Travel to multiple sites.
- Desirable:
Ability to handle cash.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Pay Scheme and Contract Information
Salary: £25,272.00 per year (Band 2, Agenda for Change)
Contract: Permanent, Full‑time, Flexible working
Reference number: 304‑9016242
Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS
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Title: Band 2 Receptionist – Radiology
Company: University Hospitals Birmingham NHS Foundation Trust
Location: Birmingham, UK
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