Overview
Automotive Customer Relations Manager Jobs in Phoenix, AZ at Bell Honda
We are seeking a dedicated and empathetic Administrative Customer Relations Representative to join our team. This is a senior role responsible for building and maintaining customer relationships and key role as an administrative assistant to the General Manager. Key responsibilities include developing and implementing customer service policies, creating strategies to improve customer satisfaction and retention, resolving escalated complaints, and analyzing performance reports to ensure high Customer Satisfaction Index (CSI) scores. This role requires strong leadership, strategic planning, and exceptional communication skills. Also, the role includes administrative support to performs a blend of traditional administrative duties and recruitment support, such as scheduling interviews, managing candidate communication, screening resumes, posting jobs, and maintaining candidate databases.
Key skills and qualifications
· Administrative support to perform general clerical tasks, such as filing, scanning, and organizing documents, both physical and digital. RDR/DVR Backup /Verify all Drivers License numbers are in putted in Dealer socket/Sales Staffing Schedules
- Strong customer service and communication skills
- CSI- (MANUAL -USE RDR LIST) Sales and Bodyshop Calls
- Recruiting / Indeed Postings/First Pass Interviews (ALL DEPARTMENTS)
- Onboarding (HONDA>IN SETUP/PAPERWORK) Drug Tests Sales Compliance Testing
- Deal Audits/GV03 Audits
- Monitors Lot Tech/ Overtime/Backup
- Experience in an office environment or similar role
- Proficiency in data entry and basic computer programs
- Ability to multitask and prioritize tasks
- Excellent organizational skills
- Professional demeanor and interpersonal skills
Job Type: Full-time
Pay: $40,000.00 – $43,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Phoenix, AZ 85023 (Required)
Ability to Relocate:
- Phoenix, AZ 85023: Relocate before starting work (Preferred)
Work Location: In person
Title: Automotive Customer Relations Manager
Company: Bell Honda
Location: Phoenix, AZ
