Overview
Auto service writer/admin Jobs in Sugar Land, Texas, USA at Global Pacific Support
Position: Auto service writer / admin
GLOBAL PACIFIC SUPPORT is seeking a detail-oriented and organized Auto Service Writer/Admin to join our team. In this role, you will manage customer service interactions and provide administrative support in our auto repair shop. Strong communication skills and attention to detail are essential to ensure a seamless customer experience while maintaining accurate records and documentation.
Responsibilities
Greet customers and assist with their service requests and inquiries.
Accurately document customer information, vehicle details, and service history in the system.
Create service orders and estimates based on customer needs and technical evaluations.
Schedule appointments and manage the service workflow efficiently.
Communicate service updates to customers throughout the repair process.
Assist with administrative tasks such as filing, data entry, and inventory record maintenance.
Process payments and handle customer transactions promptly.
Collaborate with technicians to ensure effective communication and resolution of customer concerns.
Stay knowledgeable about automotive services and repairs to address customer questions effectively.
Requirements
Previous experience as an Auto Service Writer or in a similar administrative role within the automotive industry is preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Customer service-oriented mindset focused on customer satisfaction.
Familiarity with automotive repair processes and terminology is a plus.
Proficiency in using computer systems for scheduling and record-keeping.
Attention to detail and high accuracy in data entry.
Ability to work collaboratively within a team.
Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits
Competitive Salary, Remote Position, Schedule Flexibility.
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Title: Auto service writer/admin
Company: Global Pacific Support
Location: Sugar Land, Texas, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Admin Assistant), Administrative/Clerical (Admin Assistant)
