Overview
Assistant Service Coordinator Jobs in Bangalore, Karnataka, India at O’Brien
About the Company
O’Brien Boiler Services is a trusted name in industrial boiler solutions and maintenance across Australia. We’re known for delivering safe, reliable, and efficient service — thanks to the great people behind the scenes.
About the Role
We’re looking for a reliable Assistant Service Coordinator to help keep our operations running smoothly. In this role, you’ll support the Service Coordinators and Service Manager with technician scheduling, customer
communication
, admin tasks, and ensuring jobs are delivered safely and on-time.
If you’re organized, great with people, and thrive in a
fast-paced environment
— we’d love to hear from you!
Key Responsibilities
Service Scheduling & Coordination
Assist with scheduling technicians up to 12 months in advance
Match technician skills and licenses with job needs
Track leave and RDOs to keep the team balanced
Build
flexibility
into schedules for urgent work
Customer Support &
Communication
Confirm job details and timing with customers
Provide updates on job progress and outcomes
Address customer concerns or escalate as needed
Follow up on technician referrals, proposals, and quotes
Safety, Compliance & Documentation
Prepare safety documents for all site visits
Record and follow up on Toolbox Meeting actions
Ensure all work complies with OH&S standards
Service Admin & Reporting
Enter job details and updates in our CRM (MS Dynamics FSM)
Coordinate accurate timesheets and payroll records
Track KPIs such as job progress, productivity, and customer feedback
Support invoicing with timely and accurate data handover
Inventory & Materials
Help allocate materials for upcoming jobs
Maintain stock records and assist with ordering
Contracts & Special Services
Manage scheduling under TaaS agreements
Support urgent or non-contracted service requests
Team & Training Support
Assist with onboarding new staff
Help coordinate training and upskilling sessions
What We’re Looking For
Willing to work Australian shift hours
Experience in service admin, scheduling, or coordination
Strong organizational skills and
attention to detail
Clear, professional
communication
Ability to multitask and manage priorities
Experience with
MS Dynamics or similar CRM/FSM tools (a plus)
Team player with a positive, proactive attitude
Title: Assistant Service Coordinator
Company: O’Brien
Location: Bangalore, Karnataka, India
Category: Administrative/Clerical (Office Administrator/ Coordinator, Virtual Assistant/ Remote Admin, Admin Assistant, Data Entry)
