Overview
Assistant service advisor/ receptionist Jobs in Virginia Beach at sullivans family auto
Job Overview
We are seeking an energetic and detail-oriented Assistant Service Advisor/Receptionist to join our dynamic automotive service team. In this vital role, you will be the friendly first point of contact for our customers, managing appointments, answering inquiries, and ensuring a smooth flow of service operations. Your enthusiasm and organizational skills will help create a positive experience for every customer while supporting our technicians and service department to deliver exceptional automotive care. This paid position offers an exciting opportunity to grow within a fast-paced dealership environment, utilizing your automotive knowledge and customer service expertise to drive success.
Duties
- Greet customers warmly upon arrival and assist with check-in procedures for vehicle service appointments
- Schedule appointments efficiently, balancing customer needs with shop capacity
- Answer incoming phone calls promptly, providing accurate information about services and scheduling
- Maintain detailed records of customer interactions, vehicle details, and service history
- Assist with upselling additional services such as oil changes, tire rotations, or brake repairs to enhance customer satisfaction and dealership revenue
- Collaborate with technicians to relay customer concerns and ensure timely communication about vehicle status
- Handle cash transactions accurately, process payments, and issue receipts in accordance with dealership procedures
Skills
- Proven automotive experience or familiarity with automotive service operations
- Strong knowledge of auto service management, including auto estimating, service writing, and automotive diagnostics
- Mechanical knowledge of vehicle systems such as transmissions, suspensions, brakes, oil changes, alignments, air brakes, shocks & struts, tire services, diesel engine repair, and auto body repair
- Customer service skills that foster trust and satisfaction in a fast-paced environment
- Ability to upsell services confidently while maintaining integrity and transparency
- Experience working with automotive repair processes and understanding mechanical issues like automotive diagnostics and repairs
- Competence in cash handling and auto estimating software tools
Join us to be part of a vibrant team dedicated to delivering top-tier automotive care while providing exceptional customer experiences. Your enthusiasm for cars combined with your organizational talent will make a real difference every day!
Pay: $44,036.91 – $53,033.69 per year
Benefits:
- Employee discount
- Health insurance
People with a criminal record are encouraged to apply
Work Location: In person
Title: Assistant service advisor/ receptionist
Company: sullivans family auto
Location: Virginia Beach
