Assistant Manager, Education and Program Administration

Overview

Assistant Manager, Education and Program Administration Jobs in Ottawa, Canada at Canadian Construction Association

Assistant Manager, Education and Program Administration Introduction

The Canadian Construction Association (CCA) is seeking an Assistant Manager, Education and Program Administration to support the delivery of CCA’s education programs, Gold Seal Certification Program, and construction document services.

About

CCA is the national voice for Canada’s construction industry, advancing public policy, industry best practices, and standard construction documents on behalf of contractors, suppliers, and allied professionals across the country.

Construction is the backbone of the Canadian economy, employing approximately 1.6 million Canadians, contributing more than $162 billion annually to the national economy, and accounting for nearly 7.5% of Canada’s GDP. From schools and hospitals to roads, bridges, and essential infrastructure, construction plays a vital role in building stronger communities across Canada.

Responsibilities Education and Gold Seal

• Support the day-to-day administration and continuous improvement of the Gold Seal Certification Program.
• Manage application processing, certification reviews, records management, payments, refunds, and certificate fulfillment.
• Manage Gold Seal examinations, registrations, scheduling, and reporting.
• Build and maintain relationships with Gold Seal applicants, employers, Local Construction Associations (LCAs), and course providers.

Administer course accreditation processes and maintain accredited course records.

• Develop and maintain education resources, communications, and promotional materials.
• Coordinate committee meetings, prepare reports, monitor program metrics, and support strategic initiatives.
• Manage Construction 101 and 102 Canada e-textbook requests, including tracking registration codes and revenue, and liaising with Finance to facilitate invoicing to members.
• Plan, coordinate, and deliver seminars, webinars, and educational programming promoting CCA and CCDC documents, guides, and industry best practices.
• Support the adoption and growth of Signa Sur and other digital industry solutions in collaboration with internal teams.
• Coordinate the publication, distribution, and promotion of CCA and CCDC documents and related services.
• Monitor and report on document sales, education participation, and program performance metrics.
• Manage document fulfillment and customer support while supporting the transition to digital delivery.
• Identify opportunities to expand education offerings, improve customer experience, and increase adoption of CCA products and services.

Communications and business development

• Coordinate website updates, social media content, and marketing communications related to education and document adoption.
• Promote educational programs, certification opportunities, and industry resources to members and stakeholders.
• Maintain relationships with industry partners, member associations, and external vendors.

Qualifications

• Post‑secondary degree or diploma in Business Administration, Education, Communications, Marketing, or a related field.
• Minimum 3–5 years of progressively responsible experience in education administration, program management, association management, customer service, or a related field.
• Experience coordinating professional education programs, certification programs, or industry training initiatives is preferred.
• Knowledge of the Canadian construction industry, Gold Seal Certification, CCDC documents, or construction procurement is considered a strong asset.

Skills and qualifications

• Excellent written and verbal communication skills with exceptional attention to detail.
• Outstanding customer service skills with the ability to build trusted relationships with members, applicants, industry partners, and stakeholders.
• Strong analytical skills with experience tracking, interpreting, and reporting on program performance, participation, and sales metrics.
• Demonstrated ability to identify opportunities for process improvement and program growth.
• Strong business development and marketing mindset with the ability to promote educational programs and increase participation.
• Ability to work independently while collaborating effectively across departments.
• Bilingualism…

Title: Assistant Manager, Education and Program Administration

Company: Canadian Construction Association

Location: Ottawa, Canada

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