Overview

Appeals Operations Coordinator Jobs in Calgary, Canada at Government of Alberta

Role Responsibilities

As the Appeals Operations Coordinator
, you will lead and support front‑line appeal operations across the province. Reporting to the Manager, Appeals Operations, you will supervise Appeals Assistants, coordinate logistics and scheduling for appeal hearings, support Appeal Panel members and ensure the efficient and effective delivery of administrative functions that are vital to the appeal process.

This position is well suited to someone who is highly organized, nimble, comfortable with technology and able to pivot quickly as priorities change. You will play a critical part in maintaining operational readiness, supporting the systems essential to appeal management and ensuring Albertans receive timely, accurate and respectful information about their appeal.

You will work closely with the Manager, Appeals Operations, in a collaborative environment where initiative, continuous improvement and strong communication are encouraged.

This position also offers opportunities to further develop leadership capability while overseeing province‑wide appeal operations.

The work of the Appeals Operations Coordinator is fast‑paced and varies significantly from day to day, which makes it an excellent role for someone who wants to work in a complex environment with diverse operational responsibilities.

Coordinate Appeal Operations

  • Manage logistics and administrative support for appeal hearings across the province.
  • Ensure availability of hearing rooms, interpreters, court reporters and security services.
  • Respond to inquiries from the public and from elected officials regarding the appeals process.
  • Track notices of appeal, schedule hearings and monitor active appeals for timely progression.
  • Communicate with appeal parties regarding scheduling and resolution updates.

    • Lead and Supervise Appeals Assistants

  • Provide direction, guidance, coaching and performance feedback.
  • Assign and distribute workloads based on appeal volume and hearing locations.
  • Ensure records are managed in accordance with Government of Alberta policies and retention schedules.
  • Foster a collaborative and productive team environment.

    • Support Appeal Operations Technology

  • Troubleshoot issues and act as liaison between the Secretariat and developers.
  • Coordinate enhancements, testing and changes to appeal systems.
  • Support training needs for Appeals Assistants and Citizen’s Appeal Panel members.
  • Ensure readiness in the event of system disruptions.

    • Support Appeal Panels

  • Coordinate logistics and preparation for Citizen’s Appeal Panel members.
  • Support development and delivery of training materials for panel members.

    • Title: Appeals Operations Coordinator

    Company: Government of Alberta

    Location: Calgary, Canada

    Category:

     

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