Overview
Administrative Associate Jobs in Chapel Hill, USA at UNC REX Healthcare
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem‑solving skills.
Responsibilities
- Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.
- Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, prepayments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements.
- Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo IDs, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.). Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility.
- May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate.
- Handle incoming calls and direct them appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple work queues.
- May train others using written or verbal communication, coordinate and complete special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned.
Qualifications
Education Requirements: High School diploma or GED.
Licensure/Certification Requirements: None required.
Professional Experience Requirements: One year of clerical or administrative experience. If Bachelor’s, Associate’s, or higher, no experience required.
Knowledge / Skills / and Abilities Requirements:
- Customer focus: puts customer needs first, resolves problems, and provides excellent customer service.
- Technical expertise: understands technical aspects of the job, uses Microsoft Office products effectively, and learns the scheduling system.
- Coachability: receptive to feedback and embraces continuous improvement.
- Accountability: manages performance to meet expected results and internal/external customer requirements.
- Fiscal responsibility: understands the insurance process and makes best decisions/referrals in the interest of the customer.
- Conflict resolution: uses interpersonal skills to reduce tension, find agreement, and follow through on implementation.
Other Information
Job details:
Full Time, Work Assignment Type:
Onsite,
Work Schedule:
Day Job.
Salary Range: $18.12 – $25.51 per hour (Hiring Range).
Location:
US:
NC:
Chapel Hill.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran, or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities.
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Title: Administrative Associate
Company: UNC REX Healthcare
Location: Chapel Hill, USA
Category:
