Administrative Assistant – Student Success & Title III Programs

Welcome to Atlanta Metropolitan State College (AMSC)!

At Atlanta Metropolitan State College, we are committed to creating a vibrant, growth-oriented community where innovation thrives, collaboration is celebrated, and contributions are valued. As a proud member of the University System of Georgia (USG) and fully accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), AMSC is a dynamic institution dedicated to transforming lives.

AMSC embraces core values, Excellence, Integrity, Leadership, Belonging, and Public Service, that guide our culture and work. We strive to create an atmosphere where individuals feel respected, supported, and inspired to reach their full potential. Here, gratitude and recognition are not just practices but embedded in everything we do.

Located on a picturesque campus in Southwest Atlanta, AMSC offers the perfect blend of accessibility and opportunity. Just ten minutes from downtown Atlanta and fifteen minutes from Hartsfield-Jackson Atlanta International Airport, our campus is an ideal destination for those ready to make a meaningful impact.

The Administrative Assistant for Student Success & Title III Programs supports the daily operations of the Title III grant and the Office of Student Success. This role provides comprehensive administrative and clerical support to the Project Director, program staff, and students. The position plays a key part in student engagement, communication, retention efforts, and the coordination of program activities.

Administrative & Clerical Support

• Provide day-to-day administrative assistance to the Project Director and Student Success/Title III staff.

• Manage student check-in, greet visitors, and serve as the first point of contact for the office.

• Contact students to schedule appointments, tutoring sessions, or supplemental academic support.

• Compose, edit, and proofread outgoing correspondence, announcements, and internal communications.

• Open, sort, and distribute incoming mail as needed.

• Maintain the office calendar, including meetings, workshops, and student appointments.

• Create, update, and manage dynamic forms for departmental use.

Program & Office Operations

• Support daily Title III program activities and ensure smooth workflow across Student Success initiatives.

• Maintain a tracking log for correspondence, student engagement, service requests, and follow-up actions.

• Supervise and provide direction to work-study students assigned to the office.

• Assist with maintaining organized digital and physical filing systems.

Communication & Retention Support

• Work within Elements 451 to support communication plans, outreach campaigns, and retention strategies.
• Assist with drafting, scheduling, and monitoring communications to students.

Event & Workshop Coordination

• Oversee event planning tasks for Student Success and Title III workshops.
• Schedule rooms, coordinate logistics, order supplies, and prepare materials.
• Distribute and collect evaluations or feedback forms following events.

Budget & Record Management

• Maintain a ledger of program expenses and assist with reconciling budgets.

• Track purchases, invoices, and financial documentation in accordance with institutional and grant guidelines.

Qualifications

• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency with office software and willingness to learn new platforms (including Elements 451).
• Ability to work independently and collaboratively in a student-centered environment.

Key Competencies

Data Management & Reporting: Ensures accurate data entry, maintains data integrity, and produces clear reports using Excel, Banner, and CRM dashboards.

• Technical Proficiency: Demonstrates strong skills in Microsoft Office (Excel, Word, Outlook, Teams), Banner navigation, and CRM systems for tracking, communication, and workflow management.
• Customer Service & Communication: Provides responsive, student¿centered support with clear communication, problem¿solving, and a professional, service¿oriented approach.
• Organization & Administrative Efficiency: Manages multiple priorities, maintains detailed records, supports office operations, and improves processes to enhance student success services.

Proposed Salary: $38.000

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG).

Atlanta Metropolitan State College (AMSC) is an equal employment, equal access, and equal opportunity employer. It is the policy of the AMSC to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).
For questions or more detailed information regarding this policy please contact the AMSC’s Human Resources at 404.756.4047.

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted.