Overview
Administrative Assistant/ Customer Service Jobs in Aransas Pass, TX at Fleckten Insurance
About Fleckten Insurance
Fleckten Insurance is a locally owned, veteran-owned independent insurance agency helping individuals, families, and seniors find the right coverage for their needs. We specialize in Medicare, Individual & Family Health Insurance, Life Insurance, and Supplemental Benefits.
Our mission is simple: Making Insurance Bear-able!
We are seeking a friendly, organized, and dependable Administrative Assistant / Customer Service Representative to join our growing team. This position serves as the first point of contact for our clients and plays a vital role in creating a positive customer experience.
What You’ll DoCustomer Service & Reception
- Greet clients and visitors with a friendly, professional attitude.
- Answer incoming phone calls and assist clients with service requests.
- Schedule appointments for agents and staff.
- Help clients obtain insurance ID cards and policy information.
- Follow up on client questions and service needs.
- Provide excellent customer service both in person and over the phone.
Client Account Support
- Update and maintain accurate client records.
- Document client interactions and account changes.
- Contact clients regarding missing information or missed premium payments.
- Verify and maintain client contact information.
Administrative Support
- Scan and upload documents into agency systems.
- Maintain electronic client files and records.
- Process incoming and outgoing mail.
- Prepare client correspondence, including birthday cards, thank-you cards, sympathy cards, and holiday greetings.
- Assist with office projects and daily operations.
Enrollment Season Support
- Assist with Medicare Annual Enrollment Period (AEP) and Marketplace Open Enrollment activities.
- Contact current clients to verify information and schedule appointments.
- Support agents with administrative tasks during busy enrollment periods.
What We’re Looking ForRequired Skills
- Excellent customer service skills.
- Strong verbal and written communication.
- Comfortable answering phones and interacting with clients.
- Strong organizational skills and attention to detail.
- Basic computer skills, including Microsoft Office and email.
- Ability to learn new software and systems.
- Professional appearance and demeanor.
- Reliable attendance and punctuality.
Preferred Qualifications
- Administrative assistant, receptionist, or customer service experience.
- Insurance industry experience.
- Medicare, health insurance, or benefits knowledge.
- Experience with CRM or agency management software.
The Right Person For This Role
- Enjoys helping people.
- Has a positive attitude.
- Is dependable and self-motivated.
- Works well independently and as part of a team.
- Maintains professionalism and confidentiality.
- Thrives in a fast-paced environment.
Schedule
Our office maintains regular business hours throughout most of the year.
Additional hours may be required during Medicare and Marketplace Open Enrollment seasons (October–December). Greater scheduling flexibility is typically available during other times of the year.
What We Offer
- Friendly, family-oriented work environment.
- Flexible scheduling opportunities.
- Paid holidays.
- Ongoing training and professional development.
- Opportunity for career growth within the insurance industry.
- Meaningful work helping people protect their health and financial future.
If you enjoy helping others, staying organized, and being part of a team that genuinely cares about its clients, we’d love to hear from you.
Pay: From $13.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
Title: Administrative Assistant/ Customer Service
Company: Fleckten Insurance
Location: Aransas Pass, TX
