Overview
Administrative Assistant Jobs in Springfield, Massachusetts Metropolitan Area at Insight Global
Title: Administrative Assistant
Company: Insight Global
Location: Springfield, Massachusetts Metropolitan Area
Insight Global is seeking an administrative assistant to support a service department with various administrative tasks such as entering orders, tracking parts, scheduling maintenance work, and confirming scheduled appointments with customers, as well as assisting with coverage for when coordination is out. Roles and
Responsibilities:
• Provide backup coverage for the Service Coordinator during absences or high volume periods, ensuring continuity in scheduling and communication.
• Assist territories with forward planning of maintenance work.
• Support the scheduling of service and maintenance work by entering orders and completing tasks in a timely manner.
• Secure and verify purchase orders for service work, confirming billing and shipping addresses with customers when necessary. Track and follow up on parts required for scheduled jobs to ensure timely service delivery.
• Report any scheduling conflicts or technician issues to the Service Manager promptly.
• Help manage and monitor work in progress to support efficient service operations.
Required Skills & Experience:
• Ability to work in a fast-paced environment
• Good computer skills
• 2-3 years admin or coordinator experience o Answering phones, scheduling, verifying orders
Nice to Have Skills & Experience:
• SAP experience
