Administrative Aide – Police Vehicle Impound Unit

Our mission as members of the Phoenix Police Department is to strengthen and maintain meaningful relationships with our community through consistent outreach, engagement, and service. We uphold the highest standards and traditions of the Department, and we demonstrate our commitment every day through the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence.

This Administrative Aide position is with the Vehicle Impound Detail assigned to the Public Records & Services Bureau in the Phoenix Police Department. This position is responsible for assisting the administration of the Vehicle Impound Program.

Duties include and are not limited to:

• Notifying drivers and owners of the impounded vehicles about their hearing rights.
• Scheduling and overseeing hearings within 48-hours of request.
• Researching vehicle owner information with Motor Vehicle Department (MVD) and Records Management System (RMS).
• Communicating with the public in person and by telephone
• Authorizing vehicle releases for the towing/storage facilities. Knowledge of Arizona Revised Statutes 28-871 and 28-3511, as well as Phoenix City Codes Chapter 36 and Chapter 23 section 23-55 is beneficial.

• Strong customer services skills in potentially difficult circumstances.
• Knowledge of Arizona Revised Statutes 28-871 and 28-3511, as well as Phoenix City Codes Chapter 36 and Chapter 23 section 23-55.
• Knowledge of Arizona Revised Statutes and Law Enforcement Practices.
• Ability to work independently and meet tight deadlines.
• Ability to work in a fast-paced environment.
• Ability to work in a cubicle environment with noise and frequent interruptions.

Pay Range: $20.51 to $35.08 per hour.

Hiring Range: $20.51 to $23.74 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 343. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

Traditional pension with employer and employee contributions,

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Four years of experience performing clerical duties.
• OR Bachelor’s degree in public or business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings may be required.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

For information regarding pre-screening and driving positions,

• .
• The City job description can be found here.

The minimum qualifications listed above, plus experience:

• With difficult customer service situations.
• Multi-tasking in a fast-paced environment.
• With Microsoft Word and Microsoft Calendar.
• Working with Records Management Systems.

Recruitment closes May 26, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.

If you are in need of computer resources,

• for free options.

Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.

• for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Admin Aide, JC:06020, ID# 61791, 05/19/2026, USM, MMN, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.