Overview
Admin Support, Moor to Sea Jobs in Totnes, England, United Kingdom at Torbay and South Devon NHS Foundation Trust
Title: Admin Support, Moor to Sea
Company: Torbay and South Devon NHS Foundation Trust
Location: Totnes, England, United Kingdom
An exciting position with the Moor to Sea Admin Team will offer the successful candidate the opportunity to support across multiple areas based within Totnes Hospital and support our Outpatients Department at Ashburton and Dartmouth Health and Wellbeing Centres when required. So being a driver with their own vehicle is essential.
Our Admin Support will work as a member of the Admin team providing a quality clerical service to all users. They work as a member of the Moor to Sea admin and clerical team (Totnes Hospital, Ashburton HWB and Dartmouth HWB, providing a quality reception, ward clerk and clerical service. They will be based at Totnes Hospital. Our Admin Support is responsible for their own workload, undertaking reception, administrative and clerical tasks associated with the smooth running of all departments. These will include telephone and personal contact with patients, families, carers and professionals involved in the patients’ journey.
- Undertake Ward Clerk and Reception duties.
- Ensure that confidentiality is maintained at all times.
- Communicate with a wide range of clients on day-to-day matters, in person, by telephone, and electronically.
- Ensure patients are treated with courtesy, dignity, and respect, using tact and discretion as appropriate.
- Receive all visitors in a courteous, efficient, and friendly manner.
- Assist with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person.
- Admit and discharge patients using the hospital systems.
- Book appointments for MIU, Out-patients, and Imaging.
- Request and trace notes as appropriate.
- Distribute and redirect mail.
- Bring any appointments during admission to the attention of the nurse looking after the patient. When booking appointments, ensure all relevant information accompanies the patient and transport is booked if required.
- Assess and prioritise verbal, electronic, and written information.
- Work independently and as part of a team, providing an efficient clerical service, including maintaining stock levels of general and clinical supplies using the Agresso system.
- Use own initiative to prioritise workload, managing time effectively to meet deadlines.
Totnes Hospital has a warm and welcoming atmosphere. The administrative team take great pride in their work. The team work well together and offer fantastic support to the wider teams working not only at Totnes Hospital but at the Health and Wellbeing sites as well.
We are fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role.
The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature which certainly contributes towards the positive working environment offered by the Moor to Sea Admin Team
Why work with us
For further details / informal visits contact: Name: Joanne North Job title: Business Manager Email address: [email protected] Telephone number: 01803 862622
