Overview

Admin CCR Jobs in Gilbert, AZ at FIVE GUYS ROOFING, LLC

Description:


What You’ll Be Responsible For

  • Lead Management & Call Handling
  • Answer and distribute all incoming calls with courtesy and professionalism.
  • Recognize this as a first impression opportunity—great communication and customer care are essential!
  • Transfer calls to the appropriate administrative assistant or production coordinator.
  • Prioritize the customer above all other tasks—whether you’re on a call or in between calls.
  • Live Scheduling
  • Schedule residential roofing appointments in real time.
  • Use internal tools to coordinate with the production calendar and available team members.
  • Online Leads & Response
  • Respond promptly (within 5 minutes) to all online and text inquiries through company software.
  • Be familiar with roofing terminology or be proactive in finding the answers customers need.
  • Customer Reviews & Surveys
  • Follow up with customers post-payment to request Google reviews and complete surveys via phone, text, or email.
  • Monitor and help respond to public online reviews across platforms.
  • Keep lead generation sites up-to-date with current photos, branding, and business info.
  • Front Office Support
  • Greet office visitors warmly and professionally.
  • Manage lobby music and TV content.
  • Assist with opening and closing the office as needed.

Requirements:


What We’re Looking For

  • Outstanding customer service—whether in person, on the phone, or through digital platforms.
  • Strong phone skills; comfortable speaking with customers for most of the day.
  • Typing speed of 35–40 WPM or higher.
  • Basic computer proficiency and willingness to learn new systems.
  • Ability to follow both verbal and written instructions.
  • Friendly, team-oriented attitude—bonus points if you love to laugh and bring positive energy to the workplace!
  • Must be detail-oriented, results-driven, and proactive in solving problems.
  • Willingness to pass a drug test and background check.

Title: Admin CCR

Company: FIVE GUYS ROOFING, LLC

Location: Gilbert, AZ

 

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