Admin CCR

What You’ll Be Responsible For

• Lead Management & Call Handling
• Answer and distribute all incoming calls with courtesy and professionalism.
• Recognize this as a first impression opportunity—great communication and customer care are essential!
• Transfer calls to the appropriate administrative assistant or production coordinator.
• Prioritize the customer above all other tasks—whether you’re on a call or in between calls.
• Live Scheduling
• Schedule residential roofing appointments in real time.
• Use internal tools to coordinate with the production calendar and available team members.
• Online Leads & Response
• Respond promptly (within 5 minutes) to all online and text inquiries through company software.
• Be familiar with roofing terminology or be proactive in finding the answers customers need.
• Customer Reviews & Surveys
• Follow up with customers post-payment to request Google reviews and complete surveys via phone, text, or email.
• Monitor and help respond to public online reviews across platforms.
• Keep lead generation sites up-to-date with current photos, branding, and business info.
• Front Office Support
• Greet office visitors warmly and professionally.
• Manage lobby music and TV content.
• Assist with opening and closing the office as needed.

Requirements:

What We’re Looking For

• Outstanding customer service—whether in person, on the phone, or through digital platforms.
• Strong phone skills; comfortable speaking with customers for most of the day.
• Typing speed of 35–40 WPM or higher.
• Basic computer proficiency and willingness to learn new systems.
• Ability to follow both verbal and written instructions.
• Friendly, team-oriented attitude—bonus points if you love to laugh and bring positive energy to the workplace!
• Must be detail-oriented, results-driven, and proactive in solving problems.
• Willingness to pass a drug test and background check.