Academic Assistant I

Student Services

• Manage student traffic and general traffic flow.
• Monitor check-ins and ensure accurate Salesforce lobby data.
• Handle walk-in requests and direct appropriately.
• Manage incoming phone calls and general email inbox(es) and respond or redirect as appropriate.
• Assist with upkeep of Canvas advising course. This may include posting weekly announcements, maintaining course functionality by resolving broken links or formatting errors, and monitoring assignment submissions.
• Support advising communications during high-traffic periods such as advance registration and the first week of classes.

Administrative Services

• Greet and assist students and visitors, ensuring a welcoming and professional first impression. Maintain a clean, organized, and presentable front desk and reception area.
• Assist with regularly scheduled reporting processes that support the function of the office.
• May support planning and implementation of student- and public-facing events.
• Assist with purchasing, reimbursements, travel coordination, invoice tracking, PCard documentation, and related financial processes.
• Support daily office operations, including reception, phone coverage, mail distribution, supply ordering, and general office considerations. Address equipment and facility concerns when they arise.
• Provide support for Engineering Student Affairs.

Other duties as assigned

• Comfortable working in a team environment and interacting with students and the public.
• Ability to meet deadlines.
• Knowledgeable in Microsoft Office including Excel.
• Experience with Canvas and the Student Information System.