Overview
⭐️ Chiropractic Assistant / Patient Experience Coordinator (High-Ownership Role) Jobs in Katy at Haven Family Chiropractic
Haven Family Chiropractic – Katy, TX
This is NOT your typical front desk position.
At Haven Family Chiropractic, the front desk is the heartbeat of the office.
You are the first connection patients feel…
and the person responsible for making sure nothing gets missed from that moment forward.
This is a high-responsibility, fast-paced role where:
- details matter
- follow-through matters
- ownership matters
If you naturally notice what needs to be done and take action without being told—you will thrive here.
What This Role Actually Is
This is not just a front desk position.
This is a:
Patient Experience Coordinator + Patient Advocate + Operational Leader
Every interaction (phone, text, or in person) has one objective:
Move the patient to the next step—clearly, confidently, and completely
That means:
- scheduling
- communication
- payments
- follow-through
And making sure nothing falls through the cracks.
Core Responsibilities
- Convert new patient inquiries into scheduled appointments
- Manage and optimize the daily schedule (no gaps, no errors)
- Collect payments and confidently guide financial conversations
- Review patient accounts and ensure next steps are completed
- Execute follow-ups, confirmations, and outreach
- Maintain a clean, accurate, and fully managed schedule
- Stay aware of clinic flow and proactively solve problems
This role directly impacts revenue, retention, and patient experience.
Who This Role Is PERFECT For
You are:
- Highly proactive – you don’t wait to be told what to do
- Detail-oriented – you catch things others miss
- Organized under pressure – you can manage multiple moving pieces
- Decisive – you take action, not just notes
- Accountable – you own outcomes, not excuses
- A strong communicator (especially under pressure)
- Comfortable asking for payment and leading conversations
- Someone who enjoys connecting with people ALL day
You take pride in doing things right—and finishing what you start.
This Role Is NOT For You If
- You need reminders to complete tasks
- You’ve worked in environments where responsibility is shared or unclear
- You struggle with attention to detail
- You avoid difficult conversations (especially around money)
- You prefer slow-paced or low-pressure environments
- You get defensive when given feedback
If you are not naturally accountable, this role will feel overwhelming.
Non-Negotiables
- On-time arrival, every shift
- Strong attention to detail
- Clear, direct communication
- Ability to handle multiple priorities
- Ownership of mistakes and fast correction
In this role, what you own gets done. Period.
Performance Expectations
This is a metrics-driven role.
Success looks like:
- High conversion of new patient inquiries
- A fully managed, optimized schedule
- Zero missed follow-ups or dropped leads
- Strong, confident patient communication
- Independent execution without constant reminders
About Haven Family Chiropractic
We are a neurologically-focused, high-performance practice serving families and children with complex health challenges.
We operate on the core values of:
Integrity · Wisdom · Community · Growth · Potential · Empowerment
We expect our team to operate at a high level, support one another, and take ownership of their role.
Schedule
Patient Contact Hours:
Monday – 10am-12:30pm and 2:30pm-6:30pm
Tuesday – 8:00am-12:30pm and 2:30pm-6:30pm
Thursday – 2:30pm-6:30pm
Friday – 8:00am-6:30pm
Full time hours are completed through preshift huddles, monday meetings, on-site training days, etc.
Compensation & Growth
$18–$22/hour based on experience and performance
Most team members start between $18–$19/hour, with opportunities to increase pay quickly based on reliability, ownership, and execution.
Performance bonuses:
$250 – $500+ per month based on results within the role and office performance.
Growth is based on performance—not time.
How to Apply (IMPORTANT)
We are selective in who we bring into this role.
Preferred: Drop off your resume IN PERSON
Applicants who show up in person will be prioritized.
If you cannot drop off in person:
Step 1: Submit your resume
Step 2: Include ONE of the following:
- Short video
- OR voice note
Answer ALL of the following:
- Why this role caught your attention
- What you would bring to our team and patients
- Tell me about a time you made a mistake at work. What happened and what did you do after?
- Describe a time you took ownership of something without being asked
- In a fast-paced environment, how do you ensure nothing falls through the cracks?
Applications without this will not be considered
Final Note
We are not looking for someone who just wants a job.
We’re looking for someone who:
- wants to grow
- wants to take ownership
- wants to be relied on
- wants to make an impact
If that’s you…
We would love to meet you.
Pay: $18.00 – $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Gym membership
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Wellness program
Education:
- Bachelor’s (Preferred)
Location:
- Katy, TX 77494 (Preferred)
Ability to Commute:
- Katy, TX 77494 (Preferred)
Work Location: In person
Title: ⭐️ Chiropractic Assistant / Patient Experience Coordinator (High-Ownership Role)
Company: Haven Family Chiropractic
Location: Katy
