Overview
Office Assistant Jobs in Redmond at Novus Glass
Job Description & Duties
Customer Service Representative
The primary focus of the Customer Service Representative (CSR) is always to be developing and maintaining good customer relations. The CSR shall assist customers by providing product and service information, resolving product and service problems. The CSR shall attract potential customers by answering product and service questions, suggesting information about products and services. They shall confer with customers by telephone, email or in person in order to provide information about products and services, to take orders, or to obtain details of complaints. Keeping records of interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
The CSR shall resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Under the direction of the Branch Manager the Customer Service Representative shall be responsible for opening and/or closing the Branch, various administrative duties and other duties as assigned. They shall promote and contribute to the team effort by accomplishing results as needed and will possess the skills and qualifications to perform all jobs as required.
Duties, Responsibilities and Authorities:
- Open and/or close the Branch; utilizing closing procedures to ensure all financial records are accurate on a daily basis. Obligated to keep confidential any information pertaining to customers and competitors. Responsible for the appearance and serviceability of the Showroom, Waiting Room, Shop, Company Trucks, and Restroom/s. Complies with all safety policies and procedures. Schedule and assign workorders to the appropriate team member. Provide product information to potential and/or current customers in a timely manner. Quote, Workorder, Invoice, and Receive Payment for all services provided. Resolve customer complaints in a timely and efficient manner. Order, Pick Up, Check In, and Inventory all supplies and freight for all services provided; insuring all product is clean and undamaged. Files claims for all damaged product and supplies. Insures all unused or damaged product and supplies are returned or taken care according to Speedy Glass policy. Maintains accurate filing system for customer orders, quotes, specialty products, voids, returns, and all other necessary files pertaining to the individual branch location. Sends and receives all mail. Be efficient in all duties required by all team members in order toprovide support and/or backup for team members during installation of products and/or services for customers, including but not limited to unscheduled deliveries, damage reports, detailing vehicles, chip repairs, setting glass as needed. Provide training for current and/or new employees. All other duties as assigned by the Branch Manager and/or direct supervisor.
Skills and Qualifications:
- High School or equivalent (GED) One-year previous clerical and/or customer service experience Professional phone voice, demeanor and listening skills Excellent communication skills (verbal and written) Superior customer relation skills Organizational skills Ability to multi-task in a fast-paced work environment Ability to use and learn computer-based inventory control systems Knowledge of market area Ability to lift 75lbs periodically, 35lbs routinely and occasionally lifting/holding above one’s head and from elevated job sites Excellent driving record as well as a valid driver’s license
Pay: $22.00 – $28.00 per hour
Work Location: In person
Title: Office Assistant
Company: Novus Glass
Location: Redmond
